Privacy
Privacy notice
This notice explains what BigScreenMe does with the details you give us: on this website, when you contact us, and when you join a fan cam at an event.
Who we are
BigScreenMe provides a live fan cam for big screens at stadiums, arenas and events, at bigscreenme.com. It is run by Tarplee Media Ltd. We decide how the details you send us through this website are used.
This website
- It sets no cookies, and has no analytics, advertising or tracking.
- It loads nothing from other companies: no fonts, scripts or images from elsewhere.
- Our server needs your IP address to send you the pages. To stop the website being abused (too many requests, or too many messages), it remembers the addresses it has seen for a few minutes, in memory only. We don't keep a log of visits.
When you contact us
When you send the contact form, we receive what you type: your name, email address, organisation, and anything else you add (your role, phone number, type of venue, crowd size, what you'd like and your message).
- Why: to reply to you, and to talk with you about a demo, a trial or using BigScreenMe.
- Our lawful basis: our legitimate interest in answering the people who contact us, and, if you're asking about using BigScreenMe, taking the steps you ask for before a contract.
- How long: we keep an enquiry for up to two years, then delete it. If you become a customer, we keep what we need to run your account for as long as you have one.
- Never: we don't sell your details, add you to a mailing list, or share them with anyone else for their own use.
Who helps us
These companies process details for us, only on our instructions:
- Vultr hosts our servers, where enquiries and accounts are kept.
- Postmark sends our emails, including the copy of your enquiry that comes to us.
- Stripe takes customers' payments. We never see or keep card numbers.
Some of these companies may handle details outside the UK. Where they do, they use the legal safeguards UK data protection law requires, such as the UK's international data transfer agreement.
Fans at events
When you join a fan cam at an event, the venue or organiser running it decides how your details are used, and the notice on the joining page tells you. We run the service for them. Your camera's video, without sound, goes live to their operators, who choose who appears on the big screen. It isn't recorded. Your first name and seat, if you give them, are deleted when the event closes. The souvenir photo of your moment is kept for at most 15 minutes, in memory only, for your phone to fetch.
Customers' accounts
If your organisation uses BigScreenMe, we keep the details needed to run your account: the names and email addresses of your team, their passwords (scrambled so they can't be read), and your plan and billing details. We use them to provide the service, to email you about your account, and to bill you.
Your rights
You can ask for a copy of the details we hold about you, and ask us to correct them, delete them, or stop using them. To ask, use the contact form or reply to any email we've sent you. We'll reply within a month.
If you're unhappy with how we've used your details, please tell us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes
If we change how we use your details, we'll update this notice.